Chief Compliance Officer

Rik Kielbasa

Chief Planning Team member with direct experience organizing, planning and directing the strategic activities of the following areas: Digital Member Experience, Innovation, Member Financial Centers, Member Contact Center, Deposit Administration, @Work Program, Card Services, ATM, and Electronic Fraud Management. Led design and implementation of credit union-wide member centric service and sales strategy, process, and infrastructure. Awarded Presidents Technology Award for the design and implementation of credit union sales CRM solution to provide 360 degree view of member relationships, profile, interactions, and opportunities. Skilled in all aspects of channel delivery operations including; member service strategies, retail sales delivery,executing branch growth strategy (including aggressive de novo branch expansion, including site selection, design, staffing, marketing, and opening) consumer lending delivery strategies, online banking, mobile banking, IVR, contact center, workflow analysis, project management, quality assurance, consumer relations, staffing and direct Profit & Loss responsibility. Recognized as a strong team builder, coach, mentor, an effective communicator, and developer of talent.

Current Role

  • Company Name: Truliant Federal Credit Union
  • Job Title: Chief Compliance Officer
  • Start Date: May 2022
  • Company Industry: Banking
  • Location: Greensboro–Winston-Salem–High Point Area

 

LINKEDIN

Previous Company:

  • Company Name:  GMAC
  • Job Title:  Direct Sales Operations Manager
  • Start Date: 

Topics